Back to Listing

Virtual Call Center

National Telecommuting Institute, Inc.

  • Program Education
  • Program Area Expanding Economic Opportunity
  • Grant Amount $125,000
  • Grant Period October 1, 2007–September 30, 2008
  • Location Boston, MA, United States
  • Geographic Focus United States

About this grant

More than four million Americans work in call centers answering the phones for companies that pay them to take reservations, resolve billing issues, provide product information, take orders, and provide technical support. It is estimated that 112,000 of these agents work from home-based workstations. This renewal grant will provide partial support to the National Telecommuting Institute, Inc., as it continues to develop strategies to create call center jobs for homebound individuals with disabilities.