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Constituent Voice in Philanthropy

Keystone Accountability

  • Program Civil Society
  • Program Area Strengthening Civic Space
  • Grant Amount $50,000
  • Grant Period June 1, 2012–May 31, 2013
  • Location Tacoma, WA, United States
  • Geographic Focus World

About this grant

This project supports the planning phase of a multiyear partnership between Keystone Accountability and the Worldwide Initiatives for Grantmaker Support, a network of philanthropic membership associations and support organizations. The aim is to provide grantee and beneficiary feedback services to local grantmakers through the network. Keystone Accountability, a United States charitable organization with offices in the United Kingdom and South Africa, has developed the constituent voice method, which draws from tested customer satisfaction techniques and adapts them to philanthropy in order to increase social impact. Through an iterative consultation process, the grantee will test the market and agree on designs for tools and support services that would allow network members to offer constituent voice services. Project activities will include: 1) an initial survey and request for expressions of interest; 2) workshops and other engagements at network events; 3) business plan development; and 4) the development of a registry of support.